Refund policy

Due to the hygienic nature of press-on nails, we cannot accept returns or exchanges on opened, used, or tried-on products. Items must be unused, unopened, and in their original packaging to be eligible for a return. Proof of purchase is required. 

To start a return, you can contact us at plabnails@gmail.com before returning any item. Return instructions will be provided after your request has been approved. 

If your return request is approved, customers are responsible for all return shipping costs. Return shipping fees are non-refundable unless the item was received damaged, defective, or incorrect due to our error.

Items returned without first requesting and receiving return authorization will not be accepted.

We do not provide free return shipping labels for customer-initiated retur ns.

You can always contact us for any return question at plabnails@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and safety reasons, all press-on nail sets are considered final sale once opened or used. We cannot accept returns or exchanges for products that have been opened, worn, or tried on.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at plabnails@gmail.com with your order number and photos of the issue. We'll gladly make it right .

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges for hygiene reasons. If you received a damaged or incorrect item, please contact us and we'll be happy to assist you.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at plabnails@gmail.com.