Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with your tracking information.

Please note that processing time is separate from shipping time.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Free shipping is available on qualifying orders only, as advertised on our website.

Estimated Delivery Times

Estimated delivery times after your order has shipped:

• Standard Shipping: 3-7 business days

• Expedited Shipping (if available): 1-3 business days

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Lost, Delayed, or Stolen Packages

Once an order has been shipped, Simlo Nails is not responsible for delays caused by USPS or other shipping carriers.

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. We will gladly assist you in filing a claim whenever possible.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If an incorrect address is provided and your package is returned to us, the customer is responsible for paying the shipping cost to have the order reshipped.

Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at plabnails@gmail.com.

Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

International Shipping

International shipping times and customs processing may vary by destination.

Customers are responsible for any customs duties, taxes, or import fees required by their country.